IT Lead - Digital Customer Services

We are looking for an IT Lead to lead our Travel Insurance Customer Interaction Services .

This role is key to managing the full product lifecycle, from identification of business needs to implementation and continuous improvement. The ideal candidate will be responsible for ensuring sustainability and cost efficiency, driving initiatives that expand our customer base and optimise the value delivered to the group.

The IT Lead is responsible for the delivery of features and user stories, providing the team with guidance as to what must be delivered and ensuring flow of the Product through the Squad Backlog.

This role has close relationships with different area as IT Leads from other teams, local and central and business stakeholders of the Travel Transformation Team & Countries

This role will mainly be in the management of travel digital products: 
• Be accountable for estimates on Change Requests, User Stories, Project efforts...