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IT Infrastructure & Operations Manager

Phaxis LLC • Washington Highlands, District of Columbia, United States

📍 Location
Washington Highlands, District of Columbia
⏰ Job Type
Full-time
📅 Posted
May 08, 2026

About the Role

Salary is 180k to 225k + bonus



*** Law firm or Big 4 experience is required ***

We are seeking a strategic IT leader to oversee the firm's IT operations, ensuring reliable, secure, and high-performing technology services across all offices. This role manages the Service Desk, device programs, infrastructure, and enterprise IT systems while driving process excellence, IT governance, and operational improvements.



Key Responsibilities:




  • Oversee IT Service Desk operations and ticketing workflows, ensuring timely resolution and adherence to SLAs.

  • Manage endpoint and device programs across laptops, desktops, and mobile devices, leveraging MDM/MAM and RMM tools.

  • Lead adoption and optimization of collaboration and productivity tools, including Microsoft 365, Teams, and document management systems.

  • Govern incident, problem, and cha...

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