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IT Implementation Lead

📍 Location
São Paulo
⏰ Job Type
Full-time
📅 Posted
June 13, 2026

About the Role

Description and Requirements


We are seeking an experienced ServiceNow Implementation Lead to drive successful delivery of ServiceNow initiatives across enterprise environments. The ideal candidate will combine deep ServiceNow platform expertise with strong project management and stakeholder engagement capabilities.

This role will lead implementation projects, coordinate cross-functional teams, manage client expectations, and ensure successful deployment of scalable ServiceNow solutions aligned with business objectives.

Key Responsibilities

  • Lead end-to-end ServiceNow implementation projects across ITSM, CSM, or related modules.
  • Gather business requirements and translate them into scalable ServiceNow solutions.
  • Manage project timelines, deliverables, risks, budgets, and resource allocation.
  • Coordinate with business stakeholders, technical teams, vendors, and leadership throughout project lifecycles.
  • Dr...
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