IT Helpdesk Support contract

Direct message the job poster from E-Frontiers

Senior Infrastructure Recruitment Consultant at E-Frontiers Ltd

Key Responsibilities

• Provide first and second-line IT support to Front Office, Trading, and VIP users, both onsite and remotely.
• Manage and resolve incidents, service requests, and technical issues in accordance with ITIL standards and internal SLAs.
• Build, configure, and maintain desktop and laptop systems, peripherals, and network connectivity within trading environments.
• Administer and support core platforms including Microsoft 365, Gsuite, Citrix, SCCM, and Intune.
• Troubleshoot and resolve hardware, software, and network‑related issues on Windows client/server systems.
• Support market data and trading applications, including Bloomberg, Reuters Workspace, and IonTrading.
• Assist in user onboarding and offboarding, ensuring secure and compliant technology setup for new and depar...