IT Helpdesk Specialist: Fast First-Line Tech Support

Technical Support Responsibilities

• Provide first‑line support for IT incidents and requests via phone, email, and in‑person, troubleshooting hardware and software issues.
• Diagnose and resolve technical hardware and software issues, escalating to senior IT staff when necessary.
• Assist users with system access, software installation, and configuration of hardware and software applications.
• Maintain accurate records of support requests, issues, and resolutions in the ticketing system; document troubleshooting steps for future reference.
• Assist in the setup, configuration, and maintenance of computers, printers, and other peripheral devices.

Benefits

• NBI
• MEDICAL
• GOVERNMENT BENEFITS