IT Helpdesk

Job Summary

Provide tier-1 and tier-2 technical support to internal employees or external clients. You will serve as the primary point of contact for technical issues, ensuring minimal downtime and high user satisfaction.

Job Description:

• Deliver technical troubleshooting via phone hotlines, ticketing systems (e.g., Jira, ServiceNow), and email
• Resolve user queries, hardware/software issues, access permissions, and connectivity concerns
• Evaluate and prioritize incoming software or system configuration changes for appropriate escalation

Job Qualifications:

• Graduate of any Technical or IT-related courses
• Must be familiar with or experience in Help Desk operations and management
• Must be familiar with internet usage, Microsoft Office products, various Operating Systems and other productivity tools
• Must possess accept...