It Helpdesk L1

Key Deliverables by LevelDeliverableLevel 1 - AssociateField Services Technician I- Respond to IT service tickets using documented procedures and supervision- Assist with workstation setups and peripheral connections- Perform basic AV checks and room readiness tasks- Support imaging and deployments under direction- Maintain accurate ticket documentation in ITSM tools (e.G., Service Now)- Follow proper inventory handling, tagging, and tracking- Escalate unresolved issues appropriately- Adhere to safety protocols and client-specific guidelinesField Services Technician II(Lead Single Man Sites)- Independently manage onsite IT support at single-person or lead-assigned locations- Serve as the primary contact for end-user technical needs- Own AV/conference room setup, maintenance, and issue resolution- Execute full lifecycle support: imaging, deployment, recovery, e-waste- Oversee inventory reconciliation and tool usage- Prioritize and resolve tickets aligned to SLA targets- Identify recurri...