IT Help Desk - Banking

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Working with one of our top financial clients, this role calls for a IT Help Desk - Banking. This position involves providing critical first-level support across all bank operations, responding to technical incidents via phone, chat, and email, and collaborating with various technology groups to ensure timely resolution of issues. The successful candidate will support user access provisioning through ServiceNow, troubleshoot technical problems, and deliver excellent customer service in a fast-paced environment.

Pay rate range (CAD): $17.60/hr – $28.99/hr

Responsibilities

• Provide first-level technical support for bank employees via phone, chat, and email channels.
• Respond to and resolve technical incidents, including application and hardware issues.
• Support access request provisioning, such as granting, modifying, or revoking user access, in ac...