IT End User Support Specialist

Job Title: IT End User Support Engineer

Overview

We are seeking an experienced IT End User Support Engineer to provide advanced technical support and leadership within our IT operations team. This role is responsible for resolving complex technical issues, mentoring and developing team members, and ensuring the stability, security, and performance of end‑user systems and infrastructure.

Key Responsibilities

• Provide Tier 2/3 support for hardware, software, and network issues.
• Troubleshoot and fix escalated issues quickly to keep things running smoothly.
• Set up and maintain laptops, mobile devices, and peripherals.
• Support systems such as Active Directory, email, and VPN access.
• Handle printer troubleshooting and fixes.
• Help users with conference room AV setups (Crestron, Logitech, etc.).
• Jump in on IT projects like upgrades, migrations, and deployments.
• Troubleshoot login issues, Wi...