IT End User Support

The End User Support Specialist to provide first and second line technical support to internal staff. The role covers day-to-day troubleshooting, device and account management, and support for a modern Microsoft 365 environment also helping the high tier specialist team. This is a hands-on, customerfacing position suited to someone who enjoys solving problems quickly, communicating clearly with non-technical users, and keeping endpoints secure and well-managed.

• Serve as the first point of contact for end users reporting hardware, software, network, or account issues via ticketing system, phone, or in-person.
• Troubleshoot and resolve issues across Windows and macOS devices, mobile devices, printers, and common productivity software.
• Manage user accounts, licenses, and access in Microsoft 365 and Entra ID (Azure AD), including onboarding and offboarding.
• Support and maintain endpoint configurations via Microsoft ...