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Provides Level 2 support for issues that cannot be resolved remotely by the Global Service Desk (Level 1). Provide support for end-user computing devices, peripherals, multi-function printing devices, audio-visual (AV) systems, and workforce management solutions. Perform site surveys, hardware installations, and replacements (., switches, routers, wireless access points). Support telephony infrastructure, including deploying voice gateways and integ...
About the Role
The IT Client Support Specialist provides essential hands-on technical support for IT hardware, infrastructure, and projects that cannot be completed by the Global Service Desk. This role is critical in ensuring operational efficiency through on-site assistance, infrastructure maintenance, and the execution of technical projects. The position involves frequent interaction with end-users and collaboration with other IT teams to meet the organization's technology needs.
Responsibilities
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