IT Business Analyst

Principal Responsibilities: Experience in building, deploying, and supporting enterprise applications Exposure to Contact Center technologies – IVR, Genesys applications, and integration with third-party applications Knowledge of the Contact Center domain Understanding of infrastructure, networking, and cloud networking Ability to develop software solutions by studying information needs, conferring with users and various teams, analyzing system flow, data usage, and work processes, investigating problem areas, and following the software development lifecycle Ability to document and demonstrate solutions through the creation of documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code Prepares and installs solutions by determining and designing system specifications, standards, and programming Capable of handling individual tasks with minimal supervision Requirements Must have: 8–10+ years of experience with applications running on the MS Windows p...