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Manage Level 1 and Level 2 support for applications
Diagnose and resolve application issues raised by users within defined SLAs
Maintain documentation of common issues and solutions in the knowledge base
Coordinate with vendors and internal teams for escalations and fixes
Assist with software rollouts, upgrades, and patches
Conduct training sessions for end-users when needed
Monitor application performance and generate periodic health reports
4 - 6 years of experience i...
About the Role
Roles & Responsibilities:
Location:
MumbaiBranch:
Experience:
4 - 6 years
Salary Range:
As per industry standard
Functional Area:
Other
Employment Type:
Permanent
Desired Candidate Profile:
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