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Own METI IT application operations, stability, and service delivery Lead and manage the IT Application Operations / ETRM support team Ensure successful execution of End-of-Day (EOD) and batch processing Provide Level 1 and Level 2 (L1–L2) application support Act as primary escalation point for IT-related application incidents Manage third-party vendors and offshore support partners Monitor and improve platform availability, performance, and operational KPIs Coordinate incident, problem, and change management activities Ensure appropriate runbooks, documentation, and operational controls are in place Partner with the Head of Business Operations to support business-led change Strong experience supporting enterprise trading or financial systems Hands-on knowledge of Endur or similar ETRM platforms Proven experience worki...
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