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About the Role
About Us:
GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.
IT Support Analyst / Application Support Engineer
Responsibilities
Technical & Functional Support
- Provide Level 3 technical and functional support for calculation and business-critical systems.
- Assist users in troubleshooting system issues and resolving technical concerns.
- Analyze incidents, identify root causes, and recommend effective solutions to improve system efficiency.
- Follow ITIL-based processes for incident, problem, and change management.
- Drive continuous improvement initiatives to maintain system performance, stability, and availability.
Implementation & Deployment
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