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About the Role
We at Nova, a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a dynamic IS/ Call Center Systems Specialist to be part of our Call Center Systems team.
You have a challenging mission for:
ensuring smooth operation, optimization, and high availability of ACD, IVR, dialer, and VoIP systems. You will handle advanced troubleshooting, implement upgrades, support security and capacity planning, and drive continuous improvements in call center technologies.
What you will do:
- Manage and maintain call center systems (ACD, IVR, dialers, VoIP).
- Perform system upgrades, patches, and configuration changes.
- Monitor system performance and ensure high availability.
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