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About the Role
JOB DESCRIPTION Compare and reconcile data across systems (., contracts in CLM, freight terms, pricing tables) to identify discrepancies. Apply standard corrections within policy guidelines (credits, rebills, adjustments, or no-change determinations). Close cases accurately...
Role Summary
Serves as the primary point of investigation for invoice disputes within the Order-to-Cash Resolution (OTC-R) organization. Responsible for gathering invoice, purchase order, contract, and service data across ERP systems (EBS/NSAP) and ServiceNow systems; identifying discrepancies; applying policy-based corrections; and communicating outcomes to customers and commercial stakeholders. Success in this role requires foundational financial knowledge, strong attention to detail, system fluency, and professional customer communication.
Key Responsibilities
Pull invoice, PO, contract, pricing, and service data from ERP (EBS/NSAP) and ServiceNow systems.
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