Intraday Workforce Management Specialist

Qualfon in Metro Manila is looking for a proactive workforce manager to oversee staffing levels and manage system downtimes effectively. The successful candidate will handle communication with stakeholders, document downtime reports, and ensure proper skill assignment for agents. Applicants should be college graduates or have completed at least three years of relevant coursework, with skills in FTE calculation and operational KPI analysis. Join Qualfon for a dynamic opportunity in a fast-paced environment.
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