About the Role
Title: Intraday Coordinator
Department: Customer Operations
Location: 6300 Steeles Ave West, Woodbridge
Total Potential Compensation: $55,000 - $75,000
Position Summary
As a member of the Workforce Management Team, an Intraday Coordinator is responsible for the implementation and management of Workforce Management (WFM) process, including intraday real‑time monitoring and analysis of agent activities, ensuring line of business are running optimally to maximize efficiencies, protecting and delivering on key performance metrics while serving as a liaison between the communications and customer operations departments, and conducting audits pertaining to CEO/CFO attestation and contact assurance for Commercial Relations and Resolution Queue.
Duties and Responsibilities
- Supports day-to-day operations of a World Class Customer Operations Centre. (Digital, Commercial and Personal Customers)...
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