Intern - KL

We are seeking an enthusiastic and motivated Intern to join our team. This is an excellent opportunity for someone who is looking to gain hands‑on experience in the BPO industry and contribute to meaningful projects, with p ossibility of a future full‑time based on performance.

Responsibilities

• Assist in BNPL competitor product research including process flow analysis, UI/UX comparison, and business insight gathering.
• Handle Buy Now Pay Later (BNPL) offline cases, focusing on customer queries related to account status, application progress, refund status, application errors, credit limit inquiries, and billing‑related concerns.
• Help propose localized UI and interaction design improvements for TikTok’s financial products to match user expectations in local markets.
• Investigate and help resolve payment‑related complaints such as payment failures, refunds, withdrawals, and binding issues.
• Work with cross‑functional team...