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About the Role
- Assist level support end user
- Diagnose and resolve hardware, software and network issues
- Install, configure and maintain computer system & applications
- Manage IT service desk tickets timely and maintain accurate records
- Escalate complex issues to higher level support members
- Assis in set up and deployment of new software and hardware
- Provide training and guidance to users on IT Best Practices
- Collaborate with other IT members to improve service delivery
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