Intern- Customer Support

Role Summary

We are looking for a dedicated and customer-focused Customer Support Specialist to handle client interactions for our US-based customers. The candidate will be responsible for resolving customer queries, providing timely support, and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

The ideal candidate should possess excellent verbal and written communication skills, a professional attitude, and the ability to work in a fast-paced environment during US shift timings.

Key Responsibilities

• Handle customer queries and support requests via phone, email, and chat.
• Provide accurate information regarding products, services, and processes.
• Resolve customer concerns in a timely and professional manner.
• Escalate complex issues to the appropriate internal teams when required.
• Maintain detailed records of customer interactions and resolutions.