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About the Role
Become a key player at WestJet as an Intermediate Application Support Analyst, ensuring optimal performance and stability in our application landscape. This role focuses on incident management and cross-functional collaboration.
We are looking for an experienced analyst to enhance application performance and resolve issues swiftly. This position requires five years of Application Support experience, proficiency in ITIL processes, and hands-on skills with tools like Jira and ServiceNow. Your contributions will drive service quality and operational improvements within our team.
Key Responsibilities:
• Provide Level 2/3 support for critical business applications
• Lead incident management including triage and root cause analysis
• Collaborate with teams to resolve issues and deliver enhancements
• Own ticket hygiene, SLAs, and service metrics
• Support release management activities and post-release monitoring
Requirement...
We are looking for an experienced analyst to enhance application performance and resolve issues swiftly. This position requires five years of Application Support experience, proficiency in ITIL processes, and hands-on skills with tools like Jira and ServiceNow. Your contributions will drive service quality and operational improvements within our team.
Key Responsibilities:
• Provide Level 2/3 support for critical business applications
• Lead incident management including triage and root cause analysis
• Collaborate with teams to resolve issues and deliver enhancements
• Own ticket hygiene, SLAs, and service metrics
• Support release management activities and post-release monitoring
Requirement...
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