[InterContinental Phu Quoc] Reservation Supervisor

Your day-to-day

1. **People**

+ Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
+ Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
+ Train colleagues to make sure they deliver with compliance and to the standards we expect
+ Drive a great working environment for teams to thrive - linking up departments to create sense of one team
+ Promote teamwork and quality service through daily communication and coordination with other departments
+ Recommend or initiate any HR related actions where needed
+ In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
+ Supervise and monitor Reservations team, ensure the team follows grooming standard and hotel policy
+ Develop and maintain a regular pattern of sales calls
+ Record and process reservations...