Integrated Services – Service Desk Technician (L1)

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Integrated Services - Service Desk Technician (L1) Integrated Services has basic required experience to interact with customers via telephone, email, portal, to handle a variety of pre-sales, and post-sales service functions.

This role provides first line support to resolve customer queries, complaints, basic problem resolution, to triage the ticket to respective resolver groups and also operates under the close supervision whilst following standard operating procedures.

The Integrated Services - Service Desk Technician (L1) achieves their service desk ...