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About the Role
Become a pivotal member of a project team as you integrate CCaaS solutions, bringing innovative and practical configurations to enhance customer service. Focus on timely installations and support.
This role involves using your expertise in solutions like Genesys Cloud CX and Five9 to implement and test cutting-edge CCaaS systems. Collaborate with analysts and maintain a robust technical library while contributing to internal projects that boost service quality. Your leadership and customer management skills will directly impact project success and client satisfaction.
Key Responsibilities:
• Act as the key technical advisor in CCaaS
• Assist in documenting business and technical requirements
• Configure and test various CCaaS integrations
• Create omni-channel communication experiences
• Help resolve complex support cases as needed
Requirements:
• Expertise in Genesys Cloud and Five9 environments
• Minimum...
This role involves using your expertise in solutions like Genesys Cloud CX and Five9 to implement and test cutting-edge CCaaS systems. Collaborate with analysts and maintain a robust technical library while contributing to internal projects that boost service quality. Your leadership and customer management skills will directly impact project success and client satisfaction.
Key Responsibilities:
• Act as the key technical advisor in CCaaS
• Assist in documenting business and technical requirements
• Configure and test various CCaaS integrations
• Create omni-channel communication experiences
• Help resolve complex support cases as needed
Requirements:
• Expertise in Genesys Cloud and Five9 environments
• Minimum...
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