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About the Role
The Institutional Customer Service Team Leader is an intermediate management-level position responsible for ensuring that the CitiService Team executes the processes in line with policies and procedures, providing full leadership and direction of a team to provide services, client resolution and support in coordination with the Customer Service team.
The overall objective of this role is to ensure the seamless delivery of customer service support to external clients.
**Responsibilities:**
+ Manage Customer Service unit typically consisting of multiple teams of non-exempt staff performing related tasks (e.g., customer service, training, business planning and analysis)
+ Evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc.
+ Ensure team task/service quality by applying in-depth disciplinary knowledge of policies, concepts and procedures within own area
+ Provide soluti...
The overall objective of this role is to ensure the seamless delivery of customer service support to external clients.
**Responsibilities:**
+ Manage Customer Service unit typically consisting of multiple teams of non-exempt staff performing related tasks (e.g., customer service, training, business planning and analysis)
+ Evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc.
+ Ensure team task/service quality by applying in-depth disciplinary knowledge of policies, concepts and procedures within own area
+ Provide soluti...
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