About the Role
Description
Are you a proactive Infrastructure Support Engineer who enjoys solving complex technical issues and delivering outstanding customer experiences? We’re looking for someone who thrives in a fast‑paced managed services environment and enjoys supporting modern Microsoft-based infrastructure.
In this role, you’ll handle Level 2 incident and problem management, working across Microsoft 365, Azure, Windows Server, networking, backups and security platforms. You will collaborate closely with Service Desk and Systems Engineers, mentor Level 1 engineers, and play a key role in keeping our customers’ environments healthy, stable and secure.
You will be trusted to manage and prioritise tickets, contribute to continuous improvement, support onsite engineering schedules, and step up as backup to the Service Desk Team Leader when needed. Just as importantly, you’ll bring clear communication, strong documentation habits, and a customer‑first mindset.
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