Infrastructure & Platform Architect

Infrastructure & Platform Architect L3

Role Summary

· Lead the senior onshore architecture view for the ServiceNow CSDM-aligned re-platforming program, owning high-impact design decisions across CMDB, ITOM, integrations, and service operations architecture.

· Represent the technical target state in stakeholder-facing discussions, ensuring that CSDM, CMDB integrity, Service Mapping, Discovery, Event Management, and platform governance remain coherent end to end.

· Provide stronger architecture authority than the L2 profile, including design governance input, senior stakeholder interaction, and guidance on acceptable deviation from OOTB platform behaviour.

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