Infrastructure & Network Analyst

Develop, test, operate, monitor, manage, and support IT services using a collection of hardware, software, networks, data centres and cloud platforms.

This role will bridge the infrastructure and network teams and will have responsibilities to identify and remediate day-to-day infrastructure & network issues as they arise; as well as working on projects to improve the delivery of key services and contributing to the overall architecture design.

Requirements

What You'll Do:

Overall

• Resolving incidents as assigned from ITSM ticketing system (ServiceNow) within the prescribed SLA, ensuring prompt status updates are maintained.
• Make recommendations for changes when required and ensures the relevant testing and CAB entry has been carried out and approved.
• Resolves major incidents outside core working hours when on call.
• Escalates incidents and problems to the Service Delivery Manager...