Information Technology Specialist

Responsibilities

• Daily support across SFCC and Shopify, configuration checks, content updates, and data validation
• Front-end work from briefs and designs: HTML, CSS, JS across four brand storefronts
• UAT testing for new features, campaigns, and releases
• Timely campaign and promo builds
• Logging, tracking, and following up issues with vendors or internal teams

Integration & Operations

• Monitors and validates data flows between systems such as OMS, ERP/SAP, MuleSoft, and 3PL.
• Assists in investigating order, customer, and inventory issues as they arise.
• Provides support for CRM platforms, including Salesforce Marketing Cloud, Service Cloud, and Capillary.
• Works within a version-controlled workflow, including branching, pull requests, and code reviews prior to deployment.
• Supports the integration of new systems into existing and future CRM environments.
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