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About the Role
- Candidate should have minimum of 17+ yrs. experience
- Should have Global Service Desk domain experience managing a team of 200+ FTE across multiple geo’s
- Comfortable with working in night shifts as per business requirement
- Knowledge on Service Desk metrics , SLA’s & KPI’s
- Experience in performing client facing role and maintain high level of customer satisfaction
- Exposure to project financial management, top line, bottom line, margins, levers to improve margins
- Acting as the bridge between client and operational delivery teams
- Excellent communication around issues and opportunities - get things done, make things happen
- Stakeholder Management - Collaborating with Client & Internal senior leaders on account management and growth
- Service Reporting and sponsoring service delivery meetings
- Should have knowledge on Transformation & Identifying Service Improvement opportunities & current market trends <...
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