Information Technology - Help Desktop Support

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: Information Technology - Help Desktop Support.

Location: Washington, DC.

 

 

Job Description:

• Provide technical support and troubleshooting to ensure internal systems operate at optimal levels and external stakeholders and volunteers receive timely assistance.


• Play a critical role in daily operations across multiple platforms including Salesforce, Zendesk, ServiceNow, and Google Workspace.


• Serve as Google Workspace Administrator, managing user accounts, MFA security protocols, and device enrollment through MDM to maintain a secure and compliant environment.


• Deliver end-to-end helpdesk support, including troubleshooting issues, managing s...