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About the Role
Job Title: Bilingual Helpdesk Technician (French & Dutch) – Remote
Location: Remote (French Time Zone)
Start Date: 11 May (Urgent)
Duration: 6–8 months (with potential extension)
Employment Type: Full-time
About the Role
We are urgently looking for two experienced Helpdesk Technicians to join a remote support team serving a Belgian client. This role requires strong bilingual capability in French and Dutch, along with flexibility to work across shifts.
You will be part of a larger support team operating from Lille, France, providing end-user support and ensuring high service quality.
Key Responsibilities
- Provide first-line IT support to end users via phone, email, or ticketing systems
- Troubleshoot hardware, software, and network-related issues
- Log, track, and resolve incidents in line with SLAs
- Escalate complex issues to relevant teams w...
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