Information Systems Support Engineer

Mercury Systems is looking for a new talent to join its EMEA team.

About the Role

We are looking for a Information Systems Support Engineer who is the first point of contact for IT-related issues, providing technical support to end-users and escalating complex problems when necessary. This role ensures smooth IT operations by resolving incidents promptly, maintaining system performance, and delivering excellent customer service.

This position is suited to a technically capable engineer who enjoys both user support and developing infrastructure skills within a structured IT environment.

Responsibilities

• Respond to incoming calls, emails, and tickets; diagnose and resolve hardware/software issues at 1st and 2nd line levels.
• Handle user requests for new services or modifications.
• Identify complex issues and elevate when required.
• Monitor IT systems and applications to ensure optimal performance.
• Maintain...