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Ensure stable IT operations across Head Office, Business Units, and Data Centre, including end-user support and L3 escalations Manage user lifecycle and access controls across core systems (AD, Microsoft 365, Opera, Simphony, Oracle EBS, etc.) Drive continuous improvement of IT services, service desk, and user satisfaction Define and enforce IT policies, standards, and procedures Lead delivery of strategic IT projects Own infrastructure roadmap (on-prem, Data Centre, Oracle Cloud Infrastructure) Lead infrastructure, cloud, and security initiatives (AD hardening, SCCM, Intune, backups, server management) Oversee Microsoft 365 security and endpoint protection tools Monitor and manage Oracle OCI environment Support network and cybersecurity tools deployment and policy enforcement Ensure support, configuration, and performance of core hospitality systems Collaborate with Operations and Finance teams...
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