Incident & Problem Manager: RCA, ITIL & SLA Excellence

A global technology solutions provider is looking for a Problem Manager in Kuala Lumpur. This role involves performing root cause analysis for incidents, managing the incident lifecycle, and ensuring adherence to ITIL processes to minimize business impact. Candidates should have at least a Bachelor's degree in a related field, ITIL certification, and strong communication skills, as well as experience in high-pressure IT environments. Excellent performance and service improvement initiatives are essential for this position.
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