About the Role
- Experience: Minimum 5 years of experience in IT Service Management (ITSM) , specifically within a Banking or Financial Services environment.
Domain Knowledge: Solid understanding of the banking technology landscape (e.g., Core Banking, Payments, or Wealth Management platforms).
Frameworks: Deep expertise in ITIL concepts (Certification is a plus).
Technical Literacy: Proven ability to analyze complex technical data and telemetry. Hands‑on experience with performance monitoring tools (e.g., Splunk, Dynatrace, AppDynamics, or ServiceNow) is highly advantageous.
Soft Skills: Excellent managerial and leadership skills; the ability to remain calm under pressure and influence stakeholders across various seniority levels.
Analytical Rigor: Strong problem‑solving skills with a meticulous approach to time management and prio...
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