Incident and Release Manager FCC

Overview

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back‑office support services to Canadian‑based brokerage firms and the Canadian brokerage arms of U.S.‑based firms. The Incident & Release Manager will oversee technology and operations incident management, manage application releases for critical FCC applications, and ensure all change and incident processes are followed.

Responsibilities

• Act as Incident Manager and establish proper processes within FCC.
• Ensure FIL Major Incident Management processes are followed for major events in Canada.
• Coordinate business continuity and disaster recovery analysts for the FCC Technology group.
• Coordinate response and recovery activities with key internal employees, vendors, and stakeholders for all FCC incidents.
• Coordinate post‑mortems, root cause analysis, ...