Incident and Problem Coordinator (IT Analyst)

Job Description

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Incident & Problem Coordinator (IT Analyst)

At iA Financial Group , the stability of IT services is a strategic priority for 2026. To support this objective, we are strengthening our team with an experienced Incident & Problem Coordinator (IPC) , capable of acting effectively in critical situations while also driving sustainable, long‑term improvements.

This role sits at the heart of major incident management and IT problem management , with a direct impact on service resilience, the reduction of recurring incidents, and the maturity of our ITSM practices.

As an Incident & Problem Coordinator , you will be central to operations during critical situations and a key contributor to continuous improvement. You will combine operational leadership, analytical rigor, and cross‑functional influence to ensure effective major incident management and structured root cause investi...