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About the Role
Overview
The Technical Support Specialist provides timely support to customers through available communication channels (email and chat)
Qualifications
Education background:
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
Work experience:
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage
Required Interpersonal Skills:
- Must be tech savvy and interested in the customer’s products and platform features
- Ability to meet sales targets, while ...
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