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About the Role
Responsibilities
- Lead and guide the import customer service team, ensuring smooth handling of shipments from arrival to job closure.
- Oversee daily operations including documentation, carrier coordination, customs clearance, billing, and compliance with service standards.
- Drive workflow improvements by identifying gaps and implementing practical solutions to enhance efficiency.
- Monitor team performance against agreed KPIs, provide coaching, and act as escalation point for complex service issues.
- Collaborate with operations, customs, and other departments to deliver seamless import processes for clients.
- Proven supervisory experience in airfreight import customer service and billing functions.
- Solid knowledge of import workflows, documentation, and customs regulations.
- Strong problem‑solving ability with a track record of supporting operational enhancements.
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