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About the Role
Implementation Manager
Purpose: To lead the end-to-end implementation of an AI-powered workforce suite across large, shift-based organizations, primarily within healthcare. The role is accountable for delivery excellence, executive stakeholder leadership, successful system integration, and go-live outcomes that transition clients from manual scheduling processes to data-driven workforce optimization.
Key Responsibilities
- Lead end-to-end SaaS implementations from discovery to go-live and hyper-care.
- Configure core modules: Predictive AI Demand Planning, Smart AI Scheduling, Mobile Self-Service tools.
- Manage integrations with EMRs (e.g., Epic), ERP, and Time & Attendance systems.
- Serve as primary client-facing lead with C-level stakeholders; drive governance and alignment.
- Implement change management strategies for shift-based staff adoption.
- Ensure measurable business outcomes: cost optimiz...
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