Implementation and Post Production Support Specialist, Charles River Development, Assistant Vice President

State Street • Frankfurt, Germany

📍 Location

Frankfurt

⏰ Job Type

Full time

📅 Posted

June 20, 2026

About the Role

WhatYouWillBeResponsibleFor
Beingasingle point of contact(Consultantand Implementation SME)for aclient
Assistancewithmanagement of client’s technical and functionalsupport issues
Coordinationwith Charles River’s support and product management teams
Monitoring and assisting with theissue escalationprocess
Guidance to client(s) onbest practice usageof Charles River IMS
Informaltraining ofclientpersonnelin Charles River IMS
Interpretation ofworkflow analysis documents(BRDs)and conversion of these documents intospecificationsfor Charles RiverIMS configuration to ensurebestpractice delivery
Ongoingcommunicationandassessmentofproject statusto the client and Charles Riverprojectmanager(in larger projects)
Communicationofpertinent information onupgrades and major releasesto client(s)
Management oftraining and cons...
            

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