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About the Role
Description
We are looking for a skilled IT Systems Technician – Level I to provide exceptional technical support. Based in Waterbury, Connecticut, this role involves troubleshooting hardware and software issues, maintaining computer systems, and assisting with audio/visual setups for events. The ideal candidate will excel in delivering timely solutions while maintaining excellent customer service and attention to detail.
Responsibilities:
• Set up and dismantle computers and audio/visual equipment for meetings and events as needed.
• Log and manage all technical support requests using a ticketing system to monitor workflows and maintenance needs.
• Install, configure, and integrate new devices into Active Directory Domains and/or Azure Autopilot.
• Prepare and maintain computer labs, offices, and systems by ensuring proper setup and functionality.
• Provide training and assistance to users in operating audio/visual equipm...
We are looking for a skilled IT Systems Technician – Level I to provide exceptional technical support. Based in Waterbury, Connecticut, this role involves troubleshooting hardware and software issues, maintaining computer systems, and assisting with audio/visual setups for events. The ideal candidate will excel in delivering timely solutions while maintaining excellent customer service and attention to detail.
Responsibilities:
• Set up and dismantle computers and audio/visual equipment for meetings and events as needed.
• Log and manage all technical support requests using a ticketing system to monitor workflows and maintenance needs.
• Install, configure, and integrate new devices into Active Directory Domains and/or Azure Autopilot.
• Prepare and maintain computer labs, offices, and systems by ensuring proper setup and functionality.
• Provide training and assistance to users in operating audio/visual equipm...
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