ICQA Area Manager

Responsibilities

• Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfillment centre
• Support safety programs and compliance to ensure a safe work environment for all associates
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX
• Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
• Conduct shift planning and forecasting, alongside assigning and directing work
• Plan for and identify root causes of inventory deviation, via cause and effect analysis
• Support network-wide fulfillment & operations‑focused quality initiatives
• Review and analyse customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents
• Drive p...