Icelandic-Speaking Customer Service Representative

About the Role

We are looking for a Icelandic-speaking Customer Service Representative to join a global customer experience team.

In this role, you will support customers for well-known international brands in sectors such as technology, travel, e-commerce, gaming, or streaming services.

You will handle inquiries, troubleshoot issues, and provide high-quality assistance while delivering an excellent customer experience in Icelandic and English.

Key Responsibilities

• Provide support to customers via phone, email, and chat in Icelandic and English
• Understand customer needs and offer accurate information and solutions
• Troubleshoot technical or account-related issues using internal tools
• Record all customer interactions in the CRM system
• Escalate complex cases to specialized teams when necessary
• Stay updated on product knowledge, processes, and policies
• Maintain a professional...