IBM Case Manager / FileNet - Delivery Management

XPT Software Australia Pty Ltd • Australia, Australia

📍 Location

Australia

⏰ Job Type

Full-time

📅 Posted

July 14, 2026

About the Role

                Job Description
IBM Case Manager / Service Delivery Management

Key Responsibilities
 
Service Delivery & Support Management
• Lead and manage the Front-End L3 Support team supporting IBM FileNet, Case Manager, and BAW applications.
• Ensure adherence to SLA, OLA, and business commitments for incident, problem, and service request management.
• Drive operational excellence through proactive monitoring, RCA analysis, trend identification, and service improvements.
• Manage application availability, performance, reliability, and production support activities.
• Coordinate with infrastructure, application development, database, security, and business teams for issue resolution.
• Ensure effective transition of new releases and enhancements into production support.

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