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About the Role
Job Description
Details:Provide L3 support for Sailpoint IdentityIQ, including troubleshooting, service requests, incident resolution and problem management Ensure that all the tickets/incidents are resolved within committed SLA's Ensure positive user-experience through clear communication and timely support Continuously identifying opportunities for process improvement and tasks automation. Maintain documentation of support processes, knowledge articles, and operational procedures. Maintain dashboard reporting on performance, access reviews, and compliance activities etc Collaborate closely with managed service team and other stakeholders on a day-to-day basis to ensure operational excellence for our service. Job Requirements Details: 2+ years of hands-on experience with Sailpoint IdentityIQ. Certification in Identity Security Engi...
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