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About the Role
Make an impact by helping improve the financial experience of our customers. As an I2C Junior Dispute Analyst, you will play a critical role in resolving invoice-related disputes, driving process improvements, and supporting the stability of the Order-to-Cash function. This is an exciting opportunity to build a strong foundation in finance operations while collaborating with cross-functional teams across the organization.
**What you will do**
+ Investigate and resolve customer invoice disputes by collecting andanalyzingrelevant data in line with internal procedures
+ Engage with customers via phone and email to gather dispute details and clarify discrepancies
+ Document dispute cases accurately and manage workflows through to resolution in ERP systems
+ Create and process credit and debit notes to ensure financial accuracy
+ Collaborate with internal stakeholders (e.g., Collections, Customer Service, Sales, Pricing, Master Data) to ...
**What you will do**
+ Investigate and resolve customer invoice disputes by collecting andanalyzingrelevant data in line with internal procedures
+ Engage with customers via phone and email to gather dispute details and clarify discrepancies
+ Document dispute cases accurately and manage workflows through to resolution in ERP systems
+ Create and process credit and debit notes to ensure financial accuracy
+ Collaborate with internal stakeholders (e.g., Collections, Customer Service, Sales, Pricing, Master Data) to ...
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